Terms of service

Civic-Shield Terms of Service
Last Updated: October 5, 2026

These Terms of Service ("Terms") govern access to and use of services, training, materials, and other offerings provided by Hastings 1066, LLC d/b/a Civic-Shield ("Civic-Shield," "we," "us," or "our").

By purchasing, accessing, or using Civic-Shield services or training, submitting an order, accepting a proposal or service agreement incorporating these Terms, or otherwise engaging Civic-Shield, you ("Client," "Customer," "Learner," "you," or "your," as applicable) agree to these Terms.

If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Services
Civic-Shield provides workplace violence prevention, active-threat preparedness, and related professional services.

Services may include:

Online and instructor-led workplace violence and active-threat training
Workplace violence prevention and preparedness assessments
Policy and program development
Emergency preparedness planning
Leadership preparedness exercises
Employee awareness and preparedness programs
Ongoing workplace violence prevention advisory and managed services
Related consulting and professional services
The specific scope, deliverables, schedule, and fees for professional engagements may be further defined in a proposal, statement of work, order form, or other written agreement.

Civic-Shield reserves the right to decline an engagement or modify the availability of its services.

2. Online Training
Civic-Shield may provide online training through Civic-Shield's website or a third-party learning management platform.

Unless otherwise stated at the time of purchase, purchase of an individual training course provides one authorized learner with a limited, non-exclusive, non-transferable right to access and complete that course.

Login credentials and individual training licenses may not be shared with other individuals.

Organizations purchasing multiple licenses or seats may assign those licenses only in accordance with the applicable purchase terms, proposal, or organizational training agreement.

Civic-Shield may establish reasonable course-access periods, completion requirements, assessment requirements, and other conditions associated with training. Applicable requirements will be communicated through the training platform, purchase page, or organizational agreement.

Civic-Shield may suspend or terminate access when it reasonably determines that an account, training license, or course materials are being used in violation of these Terms.

3. Training Completion and Certificates
Civic-Shield may issue certificates of completion to learners who satisfy applicable course and assessment requirements.

A Civic-Shield certificate of completion confirms completion of the applicable Civic-Shield training requirements. Unless expressly stated otherwise, it does not constitute a professional license, governmental certification, regulatory approval, accreditation, or guarantee that an individual or organization satisfies any particular legal or regulatory requirement.

Organizations remain responsible for determining whether Civic-Shield training satisfies any training requirements applicable to their industry, workforce, jurisdiction, or organization.

4. Organizational Training
Organizations may purchase training licenses for employees, contractors, or other authorized learners.

The number of authorized learners, pricing, access periods, administrative functionality, reporting capabilities, and other terms may be specified in an organizational order, proposal, or service agreement.

Unless expressly authorized in writing, purchasing organizational training does not permit an organization to reproduce Civic-Shield content, host Civic-Shield training independently, distribute training outside its organization, or provide access to more learners than the number of licenses purchased.

5. Preparedness Assessments
Civic-Shield may evaluate an organization's workplace violence prevention and active-threat preparedness practices and provide observations, findings, and recommendations.

The effectiveness and completeness of an assessment depend in part upon the accuracy and completeness of information provided by the Client and the agreed scope of the engagement.

Unless specifically included in a written scope of work, a Preparedness Assessment does not constitute a comprehensive engineering assessment, code inspection, legal compliance audit, law-enforcement investigation, or certification of security.

Conditions may change after an assessment is completed. Clients are responsible for evaluating and implementing recommendations and periodically reviewing their programs and environments.

6. Managed Workplace Violence Prevention Program
Civic-Shield may provide ongoing advisory and program-support services under its Managed Workplace Violence Prevention Program.

Services may include program development, policy review, training, preparedness exercises, periodic program reviews, leadership guidance, and related professional support as specified in the applicable agreement.

Unless expressly agreed otherwise in writing, Managed Program services do not constitute:

24-hour monitoring or emergency response
Law-enforcement services
Emergency dispatch or 911 services
Protective or guard services
Immediate threat-intervention services
Legal advice
Mental-health or medical services
In an emergency or situation involving an immediate threat to life or safety, Clients should contact 911 or the appropriate emergency or law-enforcement authority.

Response times, availability, meetings, deliverables, and other service levels for Managed Program clients are governed by the applicable service agreement.

7. Client Responsibilities
Clients agree to provide accurate, complete, and timely information reasonably necessary for Civic-Shield to perform agreed services.

Clients are responsible for obtaining any necessary authorization for Civic-Shield to access facilities, documents, systems, personnel, or other resources required for an engagement.

Clients retain responsibility for decisions concerning their employees, facilities, policies, security measures, emergency procedures, and implementation of Civic-Shield recommendations.

Clients are also responsible for complying with laws and regulations applicable to their organizations and activities.

8. Educational and Advisory Nature of Services
Workplace violence and active-threat incidents are unpredictable, rapidly evolving, and dependent upon circumstances that cannot be fully anticipated through training or planning.

Civic-Shield provides training, assessments, recommendations, and advisory services intended to improve awareness, preparedness, prevention efforts, and organizational decision-making.

No training technique, security measure, policy, assessment, or preparedness program can eliminate all risks or guarantee the prevention of workplace violence, injury, loss, or other adverse outcomes.

Training concerning emergency response presents general principles and considerations. Actual emergencies may require individuals to make decisions based upon the circumstances they encounter and instructions from emergency responders or law-enforcement personnel.

Civic-Shield does not guarantee any particular outcome resulting from the use or implementation of its services.

9. No Legal, Medical, or Regulatory Advice
Unless expressly agreed otherwise, Civic-Shield does not provide legal, medical, psychological, or other licensed professional advice.

Clients should consult qualified professionals regarding legal obligations, employment matters, mental-health concerns, regulatory requirements, building or fire codes, and other matters requiring specialized professional advice.

Civic-Shield does not guarantee that its services will satisfy any particular statutory, regulatory, insurance, accreditation, or industry requirement.

10. Fees and Payment
Fees are determined by the applicable purchase, proposal, order, invoice, or service agreement.

Online Training
Unless otherwise stated, individual online training purchases are payable in full at the time of purchase.

Professional Services
Deposits, progress payments, and final payments for assessments, consulting, or other project-based services will be specified in the applicable proposal or agreement.

If no separate payment schedule is specified, Civic-Shield may require a 50% deposit before beginning professional services and payment of the remaining balance upon completion.

Managed Services
Recurring Managed Program fees and billing schedules will be specified in the applicable service agreement.

Civic-Shield may suspend access to services or training for unpaid amounts as permitted by applicable law and the relevant agreement.

Any late charges will be those specified in the applicable agreement or invoice and will not exceed the maximum amount permitted by applicable law.

11. Refunds and Cancellations
Refund and cancellation terms may vary depending on the service purchased and will be disclosed in the applicable purchase terms, proposal, or service agreement.

Except where required by law or otherwise stated at purchase, digital training purchases may become non-refundable once course access has been provided or training has begun.

For professional services, Clients remain responsible for fees associated with work performed and authorized non-refundable expenses incurred before termination.

Cancellation and termination terms for recurring Managed Program services will be governed by the applicable service agreement.

12. Intellectual Property
Civic-Shield and its licensors retain all rights, title, and interest in Civic-Shield training content, videos, graphics, presentations, assessments, questions, methodologies, frameworks, templates, reports, documents, branding, and other proprietary materials.

Purchasing or receiving Civic-Shield services does not transfer ownership of Civic-Shield intellectual property.

Unless expressly authorized in writing, users and Clients may not:

Copy, reproduce, record, or distribute Civic-Shield training or materials
Share individual course credentials or licenses
Publish or publicly display Civic-Shield materials
Resell, sublicense, or commercially distribute Civic-Shield content
Modify Civic-Shield materials for redistribution
Remove copyright, trademark, or proprietary notices
Use Civic-Shield materials to create or develop substantially similar commercial training products
Circumvent technical restrictions intended to control access to Civic-Shield content
Clients receive a limited, non-exclusive, non-transferable license to use authorized deliverables internally for their intended business purposes, unless otherwise agreed in writing.

13. Confidentiality
Each party may receive confidential or proprietary information belonging to the other.

Each party agrees to use reasonable measures to protect confidential information and to use such information only for purposes related to the applicable engagement.

Confidential information does not include information that is publicly available through no breach of an obligation, independently developed without use of confidential information, lawfully obtained from another source without confidentiality restrictions, or required to be disclosed by law.

Additional confidentiality requirements may be established through a separate written agreement.

14. Privacy and Data
Civic-Shield will handle personal and confidential information in accordance with applicable law and its Privacy Policy.

Some services may rely on third-party platforms, including learning management systems, payment processors, scheduling systems, hosting providers, and other technology providers. Information submitted through those services may also be subject to the provider's applicable privacy policies and terms.

Clients should not provide Civic-Shield with sensitive personal, medical, classified, export-controlled, or other specially regulated information unless Civic-Shield has expressly agreed in writing to receive and handle such information.

15. Third-Party Services
Civic-Shield may use or provide links to third-party services such as payment processors, learning platforms, video-hosting providers, scheduling services, or other technology.

Civic-Shield does not control third-party services and is not responsible for interruptions, security incidents, availability issues, changes, or other actions attributable to those providers except to the extent required by applicable law.

16. Availability and Technology
Civic-Shield will make commercially reasonable efforts to provide access to online services but does not guarantee uninterrupted or error-free availability.

Maintenance, technical problems, third-party outages, cybersecurity incidents, internet failures, or circumstances beyond Civic-Shield's reasonable control may temporarily affect service availability.

Users are responsible for maintaining compatible devices, internet access, browsers, and other technology reasonably necessary to access online training.

17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, Civic-Shield services and materials are provided on an "as is" and "as available" basis.

Civic-Shield disclaims warranties not expressly provided in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent such disclaimers are permitted by law.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

18. Limitation of Liability
To the fullest extent permitted by applicable law, Civic-Shield will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of business opportunity, or similar losses arising from or relating to Civic-Shield services.

To the fullest extent permitted by applicable law, Civic-Shield's aggregate liability arising from a particular service or engagement will not exceed the fees actually paid to Civic-Shield for the service giving rise to the claim during the applicable engagement or other period specified in a written agreement.

These limitations apply only to the extent permitted by applicable law.

19. Indemnification
To the extent permitted by applicable law, Client agrees to indemnify, defend, and hold harmless Hastings 1066, LLC d/b/a Civic-Shield and its members, officers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, and reasonable costs arising from Client's unlawful use of Civic-Shield services or materials, Client's material violation of these Terms, or unauthorized reproduction or distribution of Civic-Shield intellectual property.

Any additional indemnification obligations applicable to a professional engagement may be established in the applicable written agreement.

20. Force Majeure
Civic-Shield will not be responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, acts of government, war, terrorism, civil unrest, labor disruptions, epidemics or pandemics, utility failures, internet outages, cyberattacks, or failures of third-party infrastructure.

21. Suspension and Termination
Civic-Shield may suspend or terminate access to services for material violations of these Terms, misuse of training or intellectual property, nonpayment, unlawful conduct, or activity that threatens Civic-Shield systems, personnel, clients, or other users.

Either party may terminate professional services as permitted by the applicable service agreement.

Termination does not eliminate payment obligations incurred before the effective date of termination or provisions that by their nature should survive termination, including confidentiality, intellectual property, disclaimers, limitations of liability, and dispute provisions.

22. Relationship of the Parties
Civic-Shield is an independent contractor.

Nothing in these Terms creates an employment relationship, partnership, joint venture, fiduciary relationship, or agency relationship between Civic-Shield and a Client unless expressly established in a separate written agreement.

23. Governing Law and Venue
These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law principles.

Unless the parties agree otherwise in writing, any judicial proceeding arising from these Terms or Civic-Shield services shall be brought in a court of competent jurisdiction located in Jefferson Parish, Louisiana, and the parties consent to jurisdiction and venue there.

24. Good-Faith Dispute Resolution
Before initiating litigation, the parties agree to make a good-faith effort to resolve disputes through direct discussion between authorized representatives.

The parties may mutually agree to mediation or another form of alternative dispute resolution.

Nothing in this section prevents either party from seeking emergency or injunctive relief when reasonably necessary to protect confidential information, intellectual property, safety, or other rights requiring immediate protection.

25. Changes to These Terms
Civic-Shield may update these Terms from time to time.

Updated Terms will be posted with a revised "Last Updated" date. Changes will apply prospectively to future purchases, use, renewals, or engagements as permitted by applicable law.

Material changes to an existing professional engagement will not override contrary terms contained in an executed service agreement unless agreed by the parties as required by that agreement.

26. Order of Precedence
Professional engagements may be governed by an executed service agreement, statement of work, proposal, order form, or similar document in addition to these Terms.

If an executed written agreement expressly conflicts with these Terms, the executed agreement will control with respect to that conflict.

27. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

28. Waiver
Failure by Civic-Shield to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

29. Entire Agreement
These Terms, together with any applicable proposal, statement of work, order form, service agreement, purchase terms, and incorporated policies, constitute the agreement between Civic-Shield and the Client concerning the applicable services and supersede prior communications concerning those services.

30. Contact Information
Questions regarding these Terms may be directed to:

Hastings 1066, LLC d/b/a Civic-Shield
Jefferson Parish, Louisiana
Website: Civic-Shield.com
Email: [email protected]